Resolve Conflict and Negotiate Performance Continuum

Performance Level 2

How adults at Level 2 Resolve Conflict and Negotiate:
  • Acknowledge that there is a conflict.
  • Identify areas of agreement and disagreement.
  • Generate options for resolving conflict that have a "win/win" potential.
  • Engage parties in trying to reach agreement on a course of action that can satisfy the needs and interests of all.
  • Evaluate results of efforts and revise approach as necessary.

Level 2 Indicators

Use Key Knowledge, Skills, and Strategies Adults performing at Level 2 can:
  • Define, and accurately restate (with some detail and examples, and in a way that is fair and agreeable to all conflicted parties), a conflict involving more than one area of disagreement, and identify more than one area of agreement among conflicted parties.
  • Gather and analyze information needed to demonstrate understanding of differing positions, and to suggest more than one option for resolving the conflict that has "win/win" potential.
  • Use a range of simple strategies to facilitate negotiation between parties toward a course of action that can satisfy their needs and interests, such as application of prior knowledge about human behavior and "people skills"; some prediction of outcomes or reactions based on prior knowledge; active listening to extended verbal communications; questioning to "draw out" information from others; use of appropriate humor; some basic problem-solving; and accurate communication/representation of a consensus resolution.
  • Monitor negotiation process and its results for effectiveness and fairness, and adjust strategies as necessary to reach consensus resolution if possible.

Show Fluency, Independence, and Ability to Perform in a Range of Settings

Adults performing at Level 2 can Resolve Conflict and Negotiate, with some (initial) hesitation but without major difficulty, and supported by some initial direction, but minimal ongoing assistance, guidance or support, to accomplish fairly complex but well defined and structured tasks that include multiple steps and require some prediction and judgment, in one or more than one familiar, comfortable setting.

Level 2 Examples of Proficient Performance

Adults performing at Level 2 can Resolve Conflict and Negotiate to accomplish a variety of goals, such as:
  • Call and conduct a family meeting, and resolve conflicts between parents and children during the meeting.
  • Meet with co-workers to resolve conflicts about responsibilities for maintaining a tidy and safe work space.

To see a Word version of the performance continuum, click here.

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