What New Workers in Entry Level Jobs Need to Be Able to Do

New workers need to be able to use these EFF Skills...

    Communication Skills
    • Speak So Others Can Understand
    • Listen Actively
    • Read With Understanding
    • Observe Critically
    Interpersonal Skills
    • Cooperate With Others
    • Resolve Conflict and Negotiate
    Decision Making Skills
    • Use Math to Solve Problems and Communicate
    • Solve Problems and Make Decisions
    Lifelong Learning Skills
    • Take Responsibility for Learning
    • Use Information and Communications Technology

...well enough to successfully carry out these critical entry level tasks*:

    Acquire and Use Information
    • Acquire, use, and share information accurately and in a timely manner in order to:
      • Get work done.
      • Identify appropriate procedures.
      • Respond to requests from internal and external customers.
    • Read and understand information presented in written form well enough to get the job done.
    • Communicate in spoken English well enough to get the job done.
    • Ask for clarification or help from supervisor or appropriate others when needed.
    Use Technology
    • Learn how to use appropriate computer-based technology to get the job done most efficiently.
    • Be able to use a telephone, pager, radio, or other device to handle and process communication.
    • Make sure that all equipment is in safe working order.
    • Use equipment properly to minimize damage to equipment or injury to oneself or others.
    Use Systems
      Understand Systems
      • Understand how one's own performance can impact the success of the organization.
      • Comply with organizational policies and procedures in a consistent manner.
      • Pay attention to company guidelines regarding:
        • Personal and professional interactions.
        • Appropriate dress.
        • Health and safety.
      • Follow established procedures for handling urgent situations or emergencies.
      • Keep informed about quality and health standards set by external sources, including unions, OSHA, and other national and international organizations.
      • Go to the appropriate person/source when approval is needed for work-related activities.
      Monitor and Correct Performance
      • Monitor quality of own work.
      • Accept and use constructive criticism for continuous improvement of own job performance.
      • Keep track of changes within the organization and adapt to them.
    Work With Others
      • Work as part of a team to develop and achieve mutual goals and objectives.
      • Develop and maintain good working relations with coworkers, supervisors, and others throughout the organization, regardless of background or position:
        • Be respectful and open to the thoughts, opinions, and contributions of others.
        • Avoid use of language or comments that stereotype others.
      • Work through conflict constructively.
      Serve Clients
      • Address customer comments, questions, concerns and objections with direct, accurate, and timely responses.
      • Verify customer or client identification to validate forms, provide services, or carry out procedures.
    Know How to Learn
    • Accept help from supervisors and coworkers.
    • Learn new/additional skills related to your job.
    • Learn about the products/ services of the organization.
    • Demonstrate willingness to work.
    • Take responsibility for completing one's own work assignments:
      • Accurately.
      • On time.
      • To a high standard of quality.
      • Even when the work is physically or mentally challenging.
      • As efficiently as possible, to minimize costs, rework, and production time.
    • Show initiative in carrying out work assignments.
    • Demonstrate integrity.
    • Maintain confidentiality, as appropriate, about matters encountered in the work setting.
    Self Management
    • Display responsible behaviors at work:
      • Avoid absenteeism.
      • Demonstrate promptness.
      • Maintain appropriate grooming and hygiene.
      • Do not attend to personal business when on the job, except in emergencies.
      • Manage stressful situations effectively.
    Allocate Resources
    • Use basic math well enough to get the job done.
    • Manage time effectively to:
      • Get the work done on schedule.
      • Prioritize tasks.
      • Make sure that urgent tasks are completed on time.
    • Make sure that materials, tools, and equipment are available to do the job effectively.
    Solve Problems
    • Cope with a work situation or tasks that change frequently:
      • Demonstrate flexibility.
      • Accept new or changed work responsibilities with a positive attitude.
      • Adjust to unexpected problems and situations by seeking advice from a supervisor or appropriate others.
    • Identify actual or potential problems related to one's own work:
      • Report them in a timely manner, according to company policy.
      • Help to fix them.

*Tasks are organized based on SCANS categories.