THE EFF WORK READINESS PROFILE
What New Workers in Entry Level Jobs Need to Be Able to Do
New workers need to be able to use these EFF Skills...
- Speak So Others Can Understand
- Listen Actively
- Read With Understanding
- Observe Critically
- Cooperate With Others
- Resolve Conflict and Negotiate
Decision Making Skills
- Use Math to Solve Problems and Communicate
- Solve Problems and Make Decisions
Lifelong Learning Skills
- Take Responsibility for Learning
- Use Information and Communications Technology
...well enough to successfully carry out these critical entry level tasks*:
Acquire and Use Information
- Acquire, use, and share information accurately and in a timely manner in order to:
- Get work done.
- Identify appropriate procedures.
- Respond to requests from internal and external customers.
- Read and understand information presented in written form well enough to get the job done.
- Communicate in spoken English well enough to get the job done.
- Ask for clarification or help from supervisor or appropriate others when needed.
- Learn how to use appropriate computer-based technology to get the job done most efficiently.
- Be able to use a telephone, pager, radio, or other device to handle and process communication.
- Make sure that all equipment is in safe working order.
- Use equipment properly to minimize damage to equipment or injury to oneself or others.
- Understand how one's own performance can impact the success of the organization.
- Comply with organizational policies and procedures in a consistent manner.
- Pay attention to company guidelines regarding:
- Personal and professional interactions.
- Appropriate dress.
- Health and safety.
- Follow established procedures for handling urgent situations or emergencies.
- Keep informed about quality and health standards set by external sources, including unions, OSHA, and other national and international organizations.
- Go to the appropriate person/source when approval is needed for work-related activities.
Monitor and Correct Performance
- Monitor quality of own work.
- Accept and use constructive criticism for continuous improvement of own job performance.
- Keep track of changes within the organization and adapt to them.
Work With Others
- Work as part of a team to develop and achieve mutual goals and objectives.
- Develop and maintain good working relations with coworkers, supervisors, and others throughout the organization, regardless of background or position:
- Be respectful and open to the thoughts, opinions, and contributions of others.
- Avoid use of language or comments that stereotype others.
- Work through conflict constructively.
- Address customer comments, questions, concerns and objections with direct, accurate, and timely responses.
- Verify customer or client identification to validate forms, provide services, or carry out procedures.
Know How to Learn
- Accept help from supervisors and coworkers.
- Learn new/additional skills related to your job.
- Learn about the products/ services of the organization.
- Demonstrate willingness to work.
- Take responsibility for completing one's own work assignments:
- On time.
- To a high standard of quality.
- Even when the work is physically or mentally challenging.
- As efficiently as possible, to minimize costs, rework, and production time.
- Show initiative in carrying out work assignments.
- Demonstrate integrity.
- Maintain confidentiality, as appropriate, about matters encountered in the work setting.
- Display responsible behaviors at work:
- Avoid absenteeism.
- Demonstrate promptness.
- Maintain appropriate grooming and hygiene.
- Do not attend to personal business when on the job, except in emergencies.
- Manage stressful situations effectively.
- Use basic math well enough to get the job done.
- Manage time effectively to:
- Get the work done on schedule.
- Prioritize tasks.
- Make sure that urgent tasks are completed on time.
- Make sure that materials, tools, and equipment are available to do the job effectively.
- Cope with a work situation or tasks that change frequently:
- Demonstrate flexibility.
- Accept new or changed work responsibilities with a positive attitude.
- Adjust to unexpected problems and situations by seeking advice from a supervisor or appropriate others.
- Identify actual or potential problems related to one's own work:
- Report them in a timely manner, according to company policy.
- Help to fix them.
*Tasks are organized based on SCANS categories.