What is the Resolve Conflict and Negotiate Performance Continuum?

The EFF Resolve Conflict and Negotiate Performance Continuum is:

A developmental description of performance on the standard . . .

The EFF standard Resolve Conflict and Negotiate is one of the four interrelated and sometimes overlapping EFF standards that are categorized as "Interpersonal Skills" that highlights one domain of adult knowledge and skills that is critical for adults to be able to draw from in order to carry out their responsibilities in their roles as family members, workers, and citizens. "Conflict resolution" is defined generally as the act of accurately defining a conflict situation and then engaging the parties involved in choosing and pursuing a course of action that will alleviate the conflict to the satisfaction of all. Our data has allowed us to describe performance in resolving conflict and negotiating from Level 1 to Level 3. In the future, research to support the description of higher performance levels or of "pre-Level 1" performance levels for more beginning level learners may be developed.

A multidimensional description of performance on the standard . . .

Performance levels on Resolve Conflict and Negotiate are defined by key features called dimensions of performance. They include:

  • the structure and depth of the knowledge base;
  • fluency of performance;
  • independence of performance;
  • range of performance.

These dimensions reflect an understanding that the development of expertise in conflict resolution and negotiation requires the interrelated development of:

  1. conceptual understanding,
  2. the procedural knowledge of how to apply that conceptual understanding, and
  3. the strategic competence to choose the most appropriate strategies for accomplishing a given task.

A set of benchmarks for the development of proficiency on the
standard . . .

Performance level descriptors define points along the continuum that serve as benchmarks for key stages in development on the standard and for the increasing ability of adults to accomplish important activities that require the ability to Resolve Conflict and Negotiate.

A set of measures based on applied skills and processes . . .

The performance continuum reflects the kinds of applied knowledge and skills related to resolving conflict and negotiating that adults need to meet real world purposes and goals in their lives as workers, citizens, and family members. A summary of the key research principles underlying this approach can be found in the EFF Research to Practice Notes in the EFF Special Collection at http://eff.cls.utk.edu/products_services/online_publications.htm.

Next -->